Shipping & Return Policy
What is the delivery process?
Once your order is placed, our team inspects the products thoroughly to ensure they are in perfect condition. Post the inspection, the products are packaged appropriately and handed over to our delivery partners to reach you earliest and tastiest possible.
How are items packaged?
We use corrugated boxes that are thoroughly sealed to keep the product safe and sturdy during shipment.
As a policy we curtail the use of plastic to the maximum possible and encourage your support on this.
Which locations is the delivery possible?
We have partnered with trusted courier services and through them we have a wide coverage across India.
If you have specific questions about your locality, you could reach out to us at contactus@thesnackcompany.in and we will get back to you.
Are there any shipping charges applicable on my order?
A flat Rs.50 charge is applied to all orders below Rs.700, while there is free shipping for all orders above Rs.700.
How long does the delivery take?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays). Once the order is dispatched you will receive an email with the tracking details.
Usually your products should reach your house, ready to be served on your table in 7-10 days at the maximum.
Is the COD option?
We currently do not have Cash on Delivery option.
Return Policy:
We take utmost care in providing you the best products. However, in case you have received a damaged product, we will offer a replacement or refund, subject to the following conditions:
- Any request for a refund or replacement must be raised within 72 hours of receiving the order.
- To raise a request, please email us at contactus@thesnackcompany.in with the following details:
- Clear images of the damaged/incorrect product
- Batch number
- Product name
- Manufacturing and expiry date
- Our team will review your request and get back to you with the next steps for replacement or refund.